Short answer: For Enterprise customers, we provide onboarding for the first user cohort, structured offboarding at the end of the pilot, and hands-on training for admins (KM/L&D) who will build and maintain simulations.
Onboarding and training for users (learners):
- Onboarding session for the first cohort (pilot / first cohort) to set expectations and show how to use simulations effectively
- Support channel for user questions about the platform (email / Slack / messengers)
Onboarding and training for admins (KM/L&D / creators):
- Training on simulation building for KM and L&D teams (2 sessions)
- Support channel for creator questions to resolve issues quickly and help convert ideas into buildable simulations (email / Slack / messengers)
Pilot close and improvement cycle:
- Offboarding session at the end of the pilot project to review usage, outcomes, feedback themes, and what to improve next