📖 Chats: learn quick case details

Executive Summary

Type: Story block

What it does: Chats present a prepared exchange between characters through messages, voice notes, video messages, attachments, and visual material.

When it is useful: Use a Chat to introduce a matter, reveal conflicting perspectives, or show how important information arrives during real work.

How it works

Messages and Characters: A Chat is built from an ordered sequence of messages. Each message can be connected to a Character from the Course Cast, so learners see who is speaking, that Character's image, and their role in the scenario. Messages can arrive from different Characters as the matter develops.

Playbook Plays: A message can be connected to one or more Plays from a Playbook. Learners can open the connected Play beside the message to see relevant guidance and structured Insights at the moment they need them, without leaving the scenario.

Widgets: A message can also be connected to visual widgets that explain evidence or context alongside the conversation. Available widget types include:

• Profile — introduces a company, person, counterparty, or asset through an image and key facts.
• Timeline — presents events, deadlines, and changes in chronological order.
• Table — compares structured facts, figures, terms, or risks.
• Slideshow — reveals a sequence of images with captions.
• Diagram — visualises relationships, ownership, dependencies, or a process.
• Document Extract — displays a focused piece of source material for the learner to inspect.

Use case

The situation: It is 4:30 p.m. on the day before an acquisition is due to sign. The buyer's partner says everything is ready, but a message from the target's finance director casually mentions that a major customer is threatening to terminate its contract.

The problem: The seller's lawyer describes the message as ordinary trading correspondence. If the team accepts that explanation without investigating, the buyer may sign using an outdated valuation and without adequate disclosure or contractual protection.

The simulation: The learner follows messages from the partner, finance director, seller's lawyer, and client. They decide which statements are routine, which require evidence, what must be escalated, and how the new information should affect due diligence, warranties, disclosure, and the signing recommendation.

The result: Lawyers learn not to treat informal messages as background noise. They practise identifying commercially significant facts and escalating them clearly before a deadline removes the opportunity to act.